Terms and Conditions

 

 STANDARD WEBSITE TERMS

The following terms and conditions apply to all website development / design services provided by Plymouth Design to the Client.

Last updated: 11th May 2020.

1. Acceptance

It is not necessary for any Client to have signed an acceptance of these terms and conditions for them to apply. If a Client accepts a quote or checks the ‘terms and conditions’ checkbox before making a payment, then the Client will be deemed to have satisfied themselves as to the terms applying and have accepted these terms and conditions in full.
Please read these terms and conditions carefully. Any purchase or use of our services implies that you have read and accepted our terms and conditions.

2. Charges

Charges for services to be provided by Plymouth Design are defined in the project quotation that the Client receives via e-mail and/or in writing. Quotations are valid for a period of 60 days. Plymouth Design reserves the right to alter or decline to provide a quotation after expiry of the 60 days.

Unless agreed otherwise with the Client, all website design services (with the exception of websites paid by monthly payment subscription) require an advance payment of a minimum of ten (10) percent or £125, whichever is greater, of the project quotation total before the work is supplied to the Client for review with the remaining ninety (90) percent, or quotation – £125 deposit, of the project quotation total due upon completion of the work, or after 31 days from the intial payment, whichever is sooner, prior to upload to the server or release of materials.

Payment for services is due by cash, payment via the Plymouth Design website (plymouth-design.co.uk) or bank transfer.

3. Client Review

Plymouth Design will provide the Client with an opportunity to review the appearance and content of the design during the design phase, with the exception of the ‘Grow’ and ‘Operate’ monthly website design subscriptions, and once the overall design development is completed. At the completion of the project, such materials will be deemed to be accepted and approved (with the exception of the ‘Grow’ and ‘Operate’ monthly website design subscriptions) unless the Client notifies Plymouth Design otherwise within ten (10) days of the date the materials are made available to the Client.

4. Turnaround Time and Content Control

Plymouth Design will install and publicly post or supply the Client’s website, design files or print materials by the date specified in the project proposal, or at date agreed with Client upon Plymouth Design receiving initial payment, unless a delay is specifically requested by the Client and agreed by Plymouth Design.

In return, the Client agrees to delegate a single individual as a primary contact to aid Plymouth Design with progressing the commission in a satisfactory and expedient manner.

During the project, Plymouth Design will require the Client to provide website or design content; text, images, movies and sound files etc. to populate the website or design.

5. Failure to provide required website content:

Plymouth Design is a small business, to remain efficient we must ensure that work we have programmed is carried out at the scheduled time. On occasions we may have to reject offers for other work and enquiries to ensure that your work is completed at the time arranged.

This is why we ask that you provide all the required information at least one (1) week prior to the agreed completion date. On any occasion where progress cannot be made with your website or design because we have not been given the required information in the agreed time frame, and we are delayed as result, we reserve the right to impose a surcharge of up to 25%. If your project involves Search Engine Optimisation we need the text content for your site agreed in advance so that the SEO can be planned and completed efficiently.

If you agree to provide us with the required information and subsequently fail to do before the agreed time, one (1) week prior to the project completion date we reserve the right to close the project and the balance remaining becomes payable immediately. Simply put, all the above condition says is do not give us the go ahead to start until you are ready to do so.

Plymouth Design agree to make periodical updates to any sites commissioned and hosted by Plymouth Design with the exception of the ‘Grow’ and ‘Operate’ website subscriptions.  This is subject to a fair usage clause.  Plymouth Design reserve the right to refuse to update websites if such requests exceed 3 hours of development time per site per annum.

NOTE: Text content should be delivered as Apple Pages, Microsoft Word, pdf file, email (or similar) document with the pages in the supplied document representing the content of the relevant pages on your website or design. These pages should have the same titles as the agreed website or design pages. Contact us if you need clarification on this.

If you are commissioning a CMS website you will be provided with a content management system so that you are able to keep your content up to date yourself.

6. Payment

Invoices will be provided by Plymouth Design upon completion but before publishing the live website or design. Invoices are normally sent via email; however, the Client may choose to receive hard copy invoices. Invoices are due upon receipt. Accounts that remain unpaid thirty (30) days after the date of the invoice will be assessed a service charge in the amount of the higher of twenty percent (20%) or £30 per month of the total amount due, whichever is greater.

7. Additional Expenses

Client agrees to reimburse Plymouth Design for any additional expenses necessary for the completion of the work. Examples would be purchase of special fonts, stock photography, plugins etc.  This payment will be required prior to the purchase of the additional required materials.

8. Web Browsers

Plymouth Design makes every effort to ensure websites are designed to be viewed by the majority of visitors. Websites are designed to work with the most popular current browsers (e.g. Firefox, Microsoft Edge, Google Chrome, etc.).  The client agrees that Plymouth Design cannot guarantee correct functionality with all browser software across different operating systems.

Plymouth Design cannot accept responsibility for web pages which do not display acceptably in obselete version or new versions of browsers released after the website have been designed and handed over to the Client. As such, Plymouth Design reserves the right to quote for any work involved in changing the website design or website code for it to work with updated browser software.

9. Default

Accounts unpaid thirty (30) days after the date of invoice will be considered in default. If the Client in default maintains any information or files on Plymouth Design’s Web space, Plymouth Design will, at its discretion, remove all such material from its web space. Plymouth Design is not responsible for any loss of data incurred due to the removal of the service. Removal of such material does not relieve the Client of the obligation to pay any outstanding charges assessed to the Client’s account. Clients with accounts in default agree to pay Plymouth Design reasonable expenses, including legal fees and costs for collection by third-party agencies, incurred by Plymouth Design in enforcing these Terms and Conditions.

10. Termination

Termination of services by the Client must be requested in a written notice or email and will be effective on receipt of such notice. Telephone requests for termination of services will not be honoured until and unless confirmed in writing or email. The Client will be invoiced for design work completed to the date of first notice of cancellation for payment in full within thirty (30) days.

11. Indemnity

All Plymouth Design services may be used for lawful purposes only. You agree to indemnify and hold Plymouth Design harmless from any claims resulting from your use of our service that damages you or any other party.

12. Copyright

The Client retains the copyright to data, files and graphic logos provided by the Client, and grants Plymouth Design the rights to publish and use such material. The Client must obtain permission and rights to use any information or files that are copyrighted by a third party. The Client is further responsible for granting Plymouth Design permission and rights for use of the same and agrees to indemnify and hold harmless Plymouth Design from any and all claims resulting from the Client’s negligence or inability to obtain proper copyright permissions. A contract for website design or graphic design and/or placement shall be regarded as a guarantee by the Client to Plymouth Design that all such permissions and authorities have been obtained. Evidence of permissions and authorities may be requested.

13. Standard Media Delivery

Unless otherwise specified in the project quotation, this agreement assumes that any text will be provided by the Client in electronic format (text files delivered on USB drive or via e-mail or FTP) and that all photographs and other graphics will be provided in .gif, .jpeg, .png or .tiff format. Although every reasonable attempt shall be made by Plymouth Design to return to the Client any images or printed material provided for use in creation of the Client’s website or design, such return cannot be guaranteed.

14. Design Credit

A link to Plymouth Design will appear in either small type or by a small graphic at the bottom of the Client’s website or print design. If a graphic is used, it will be designed to fit in with the overall site design or print style. If a client requests that the design credit be removed, a nominal fee of 20% of the total development charges will be applied. When total development charges are less than £500, a fixed fee of £100 will be applied. The Client also agrees that the website or print design developed for the Client may be presented in Plymouth Design’s portfolio.

15. Access Requirements

If the Client’s website is to be installed on a third-party server, Plymouth Design must be granted temporary read/write access to the Client’s storage directories which must be accessible via FTP. Depending on the specific nature of the project, other resources might also need to be configured on the server.

16. Post-Placement Alterations

Plymouth Design cannot accept responsibility for any alterations caused by a third party occurring to the Client’s web pages once installed. Such alterations include, but are not limited to additions, modifications or deletions.

17. Domain Names

Plymouth Design can purchase domain names on behalf of the Client.  Payment and renewal of those domain names is the responsibility of the Plymouth Design. The loss, cancellation or otherwise of the domain brought about by non or late payment by the client is not the responsibility of Plymouth Design. The Client should keep a record of the due dates for payment to ensure that payment is received in good time.

18. General
These Terms and Conditions supersede all previous representations, understandings or agreements. The Client’s acceptance via email, text  or payment of an advance fee constitutes agreement to and acceptance of these Terms and Conditions. Payment online is an acceptance of our terms and conditions.

19. Governing Law

This Agreement shall be governed by English Law.

20. Liability

Plymouth Design hereby excludes itself, its Employees and or Agents from all and any liability from:
Loss or damage caused by any inaccuracy;
Loss or damage caused by omission;
Loss or damage caused by delay or error, whether the result of negligence or other cause in the production of the web site;
Loss or damage to clients’ artwork/photos, supplied for the site. Immaterial whether the loss or damage results from negligence or otherwise.
The entire liability of Plymouth Design to the Client in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the charges paid for the Services under this Agreement in respect of which the breach has arisen.

21. Severability

In the event any one or more of the provisions of this Agreement shall be held to be invalid, illegal or unenforceable, the remaining provisions of this Agreement shall be unimpaired and the Agreement shall not be void for this reason alone. Such invalid, illegal or unenforceable provision shall be replaced by a mutually acceptable valid, legal and enforceable provision, which comes closest to the intention of the parties underlying the invalid clause.

Payment Terms & Conditions for Monthly Payment Subscriptions

All monthly payments contracts are subject to the following conditions:

1. The first monthly payment is due immediately upon signup for the services we offer.

2. If you wish to cancel your contract within the first 12 (twelve) month and on the receipt of design instructions to Plymouth Design a cancellation fee is required of £300 and all proprietary artwork, logo design, online design content and domain name registration will remain the sole property of Plymouth Design. Clients with accounts in default agree to pay Plymouth Design reasonable expenses, including legal fees and costs for collection by third-party agencies, incurred by Plymouth Design in enforcing these Terms and Conditions.

If you wish to cancel your contract

3. After your contract has been running for a period of twelve (12) months (i.e. you have made 12 monthly payments) the cancellation period is reduced to zero (0) days and all proprietary artwork, logo design, webpage design, online design content and domain name registration will remain the sole property of Plymouth Design. Any websites paid for by monthly subscription can be migrated to another hosting provider on the receipt of a £240 migration fee per website.

4. If you wish to cancel your contract after the first 12 (twelve) months of your subscription, all proprietary artwork, logo design, online design content and domain name registration will remain the sole property of Plymouth Design. Clients with accounts in default agree to pay Plymouth Design reasonable expenses, including legal fees and costs for collection by third-party agencies, incurred by Plymouth Design in enforcing these Terms and Conditions.

5. We endeavour to respond to contact requests within 48 hours, but no liability is accepted by Plymouth Design for any loss or injury caused by any late response.  Plymouth Design hereby excludes itself, its Employees and or Agents from all and any liability from:
Loss or damage caused by any inaccuracy;
Loss or damage caused by omission;
Loss or damage caused by delay or error, whether the result of negligence or other cause in the production of the web site;
Loss or damage to clients’ artwork/photos, supplied for the site. Immaterial whether the loss or damage results from negligence or otherwise.

The entire liability of Plymouth Design to the Client in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the charges paid for the Services under this Agreement in respect of which the breach has arisen.

6. Your website will be maintained and all themes, plugins and essential operating files will be updated monthly over the life of your subscription.

7. After every 12 months, the ‘Operate’ website subscription will require a domain renewal and will incur a £10 charge. The ‘Grow’ website subscription has the domain renewal included in the monthly subscription fee for the life of the subscription.

8. Any page content other than text, hyperlinks, buttons, images, video embedding and basic animations are not included in the  ‘Operate’ and ‘Grow’ website subscriptions. Additional page content can be purchased for a one-off fee to be agreed with Plymouth Design.

9. All prices are quoted in pounds Sterling and are inclusive of VAT.

PAYG WEBSITE TERMS

Last updated: 1st May 2020

1.  If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Plymouth Design’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The use of this website is subject to the following general terms of use:

2. The content of the pages of this website is for your general information and use only. It is subject to change without notice.

3. Credit card details will be handled securely to ensure confidentiality

4. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

5. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

6. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

7. All Plymouth Design services may be used for lawful purposes only. You agree to indemnify and hold Plymouth Design harmless from any claims resulting from your use of our service that damages you or any other party. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

8. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England.

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